Delivering a Secure and Compliant Custody Environment
Refurbishing a police custody suite calls for precision, experience, and a clear understanding of the high standards required across security, safety, and day-to-day operations. Through our ongoing partnership with the West Mercia Police and Crime Commissioner (PCC), we've gained valuable insight into the specific needs of custody environments and the rigorous compliance criteria they must meet.
Scope of Works
We’ve delivered targeted refurbishment and improvement works designed to align with strict regulations and the practical needs of custody teams. Key areas of delivery include:
1. Installation of Sinks, Wastes & Drugs Toilet
Hygiene and safety are paramount in detainee areas. Our works included:
- Anti-ligature sinks and tamper-proof wastes- designed to minimise self-harm risks and while providing a durable, vandal-resistant solution.
- Specialist drugs toilet installation-installed to Home Office specifications to support safe evidence disposal and detainee search procedures.
2. Modifications to Charge Desks & Back Offices
Efficient processing of detainees relies on functional and secure charge desk areas. Our enhancements included:
- Charge desk modifications – Adjustments to layout and materials to improve officer workflow and maintain security.
- Adjusted back-office spaces- Optimised working areas for custody staff, ensuring compliance with operational efficiency standards.
3. Cell Door Modifications & Privacy Enhancements
Maintaining security while ensuring detainee welfare requires carefully considered door and privacy solutions. Our work included:
- Cell door modifications – Installation of enhanced locks and fittings to improve security and prevent tampering.
- Installation of privacy screens – Designed to maintain detainee dignity while adhering to custody suite operational standards.
4. General Fabric Improvements
We carried out a range of fabric upgrades to futureproof the facility:
- Full decoration works, aligned with safety and durability standards.
- Hygienic white rock wall cladding for easy cleaning and long-term performance.
- Heavy-duty, non-slip flooring to cope with high usage and meet cleaning protocols.
Challenges & Solutions
Home Office & PACE Compliance
Every element needed to meet strict Home Office and PACE (Police and Criminal Evidence Act) regulations.
Solution: We worked closely with compliance specialists and custody staff to ensure all design and installation decisions aligned with the latest guidance.
High Durability & Security Demands
Custody environments demand long-lasting, tamper-resistant finishes.
Solution: We used robust, impact-resistant materials and secure fixtures to reduce future maintenance and uphold safety standards.
Vetted Workforce & Site Access Controls
Working in secure environments requires a trusted team.
Solution: All our operatives were NPPV Level 2 vetted and DBS-checked, with strict adherence to site access protocols agreed in partnership with the police.
Key Outcomes
Enhanced detainee safety
Privacy screens and secure sanitary installations improved welfare standards.
Improved operational efficiency
Charge desk and back-office modifications optimised workflow.
Long-term durability
High-quality materials ensured longevity and reduced maintenance costs.
Our ongoing refurbishment work with West Mercia PCC shows our ability to deliver high-quality custody suite improvements while ensuring compliance with Home Office and PACE regulations.
We understand the specialist requirements of these projects, maintaining security, durability, and efficiency throughout every stage of the refurbishment process.
If you require a trusted contractor for custody suite upgrades, we would be happy to discuss how we can support your project.
Get in Touch Today
Contact the team at Igloo today to see how we can help with your project, either call, email or fill out the enquiry form opposite.